RELATED IDEAS
Express Approval associated terms and/or embedded outcome selection field
It would be really helpful to see either one or both of these improvements to the Express Approval feature.
1) Allow us to associate more than one term to a particular outcome. For example, if you have a review task setup with the outcomes of "Approve" and "Reject", the response given back needs to match one of those options. It would be great though if we could also configure the action to accept "Approved", "Accept", "Accepted", "Authorize", etc. and have all of those additional terms associated to the "Approve" outcome.
2) Embed the radio button outcome field into the email so the users don't have tp type a response, but instead just pick and outcome and hit send.
Even with training, this continues to be a problem for our users (particularly new users). In addition, Outlook added buttons with suggested replies (e.g. Approved), so by nature, users are clicking on those buttons, but the task isn't getting actioned on. Valid phrases was a feature in Nintex 2013 and should be added to NAC.
Both of those options would b great. I have seen a similar option in other products where you can use "fuzzy" option on words, so for example if you allow fuzzy terms in approve then anything similar to approve will be allowed such as aprove, approvee etc.