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Query User Profile - Inactive/missing users

Currently the Query User Profile action errors and stops the workflow when the input filter user email either doesn't exist OR the user is InActive.

Request is for the Action to simply return 0 records, rather than error and stop the process dead.

Seems like this issue fault but support insist this is an enhancement request : Ref support ticket : 00692617

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    • Guest
      May 9, 2025

      Yes, instead of failing, either return a value that can be used to handle the error, or modify control to have an error handling path out of control


    • Guest
      May 9, 2025

      Thanks for opening this to votes, I hope it is not solely reliant on people have the same issue I've experienced and finding this to vote it up!!!

      Really seems like a fault that it can't handle not finding a valid user, and therefore stopping the whole process.

    • Admin
      Leigh Burke
      May 9, 2025

      Thank you very much for posting your feedback for our review. We will now open this idea up for voting.