At present, we can only escalate tasks to a single assignee. Customers who utilize this feature tend to escalate tasks to more than one assignee or to a group. We need the ability to escalate tasks to a collection of emails, a text of semi-colon separated emails, and/or be able to select multiple users from the suggestions in the "Escalation assignee" field when SSO is enabled.
Thank you very much for posting your feedback for our review. At this time, we will not be adding this request to the near-term backlog, as we are focused on other highly requested features. However, we reevaluate requests every quarter and will reach out if priorities change. Please keep the feedback coming as it is critical for our longer-term planning.